Terms and Conditions for Man And Van Holland Park
These Terms and Conditions (“Terms”) set out the basis on which Man And Van Holland Park provides removal, delivery, collection, and related transport services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these Terms. Please read them carefully before placing an order for a man and van Holland Park service, as they explain our responsibilities, your responsibilities, payment arrangements, cancellation rights, liability limits, and waste handling requirements.
These Terms apply to all customers, whether the service is arranged for a house move, office relocation, furniture transport, single-item collection, or a broader van and man Holland Park assignment. Any written quote, booking confirmation, or service summary should be read together with these Terms. If any inconsistency arises, the specific service details confirmed in writing will apply first, followed by these Terms. Nothing in these Terms affects your statutory rights under UK consumer law.
In these Terms, references to “we”, “us”, and “our” mean the service provider operating the Man And Van Holland Park business, and references to “you” and “your” mean the customer or the person making the booking. Where a booking is made on behalf of another person or organisation, you confirm that you have authority to accept these Terms for that party. The term “goods” includes items, furniture, boxes, parcels, equipment, and any other property presented for transport or handling.
Booking process begins when you submit a request for a quotation or service. You must provide accurate details about the collection and delivery addresses, access conditions, date and time preferences, floor levels, parking restrictions, item dimensions, item weight, and any special handling needs. We may rely on the information you provide when calculating the price and planning the vehicle size, staffing, and timing of the job. If the details change after booking, we may revise the quotation, timetable, or service plan accordingly.
A booking is only confirmed when we issue written acceptance, which may be by email, text message, or another written form. A quotation alone does not guarantee availability. We reserve the right to refuse or decline a job if the requested service is unsafe, unlawful, impractical, or beyond our operational capacity. For any Holland Park man with van booking, timing is arranged on a best-efforts basis, and estimated arrival times are not guaranteed unless expressly stated in writing as a fixed appointment.
You must ensure that the location is accessible and that the work can be completed safely. This includes arranging parking permissions where required, obtaining access codes, notifying building management where necessary, and ensuring that items are ready for loading at the agreed time. If we are delayed or prevented from working due to inaccurate information, inadequate access, or missing permissions, we may charge waiting time, aborted-call-out costs, or an additional attendance fee. Any man and van in Holland Park service may also require reasonable adjustments if access conditions change on the day.
Payments must be made in full in accordance with the quote and any invoice issued. Unless otherwise agreed in writing, payment is due on completion of the job by cash, card, bank transfer, or another accepted method. We may request a deposit for larger or time-sensitive jobs, and that deposit may be non-refundable where we have reserved vehicle capacity, staffing, or a specific time slot. The price may include labour, mileage, fuel, congestion-related costs, and standard handling, but any extras must be agreed in advance or added where reasonably necessary.
If the job takes longer than estimated because of factors outside our control, additional charges may apply. Examples include unexpected waiting, extra floors without lift access, additional loading/unloading time, unlisted items, or additional journeys requested during the service. Prices quoted for a man and van Holland Park service are based on the information supplied at booking; if that information is incomplete or inaccurate, we may reasonably amend the charge to reflect the actual work carried out. All prices are stated exclusive or inclusive of VAT only if expressly confirmed.
Late or failed payment may result in suspension of services and recovery action. You agree to pay all sums due without deduction unless required by law. If a payment is reversed, disputed without valid reason, or otherwise not honoured, you will remain liable for the full amount and any reasonable administrative or recovery costs. We may withhold unloading or completion where permitted by law if payment terms have not been met, provided this is done safely and without unreasonable inconvenience to you.
Cancellations and rescheduling are permitted subject to these Terms and any written booking-specific conditions. If you cancel more than 48 hours before the scheduled start time, you may receive a full refund of any prepaid amount, less any non-refundable deposit or third-party charges already incurred. If you cancel between 24 and 48 hours before the booking, we may retain a reasonable portion of the fee to cover reserved capacity and preparation. Cancellations made less than 24 hours before the start time may be charged in full or near-full, depending on the circumstances and any costs already committed.
You may request a reschedule, and we will try to accommodate it where possible. However, changes are subject to availability and may result in a revised price, particularly where the new date, route, vehicle size, or staffing needs differ from the original arrangement. If you are not present at the agreed time, or if the job cannot proceed because of issues within your control, this may be treated as a cancellation or aborted attendance. For a van and man Holland Park booking, repeated changes may affect our ability to hold the original rate.
We may cancel or suspend a booking where it becomes unsafe, unlawful, or impossible to continue, including where the vehicle is unable to access the address, the items are materially different from those declared, or the customer or a third party behaves abusively or threatens staff. In such cases, any refund will be limited to amounts not already earned or reasonably incurred. We will not be liable for losses caused by cancellation where the reason is beyond our control, including severe traffic disruption, road closures, vehicle breakdown, or events of force majeure.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling your goods, but you remain responsible for ensuring that items are suitably packed, secured, and fit for transport. We are not responsible for damage caused by inadequate packaging, pre-existing defects, concealed weakness, normal wear and tear, or items that are inherently fragile or unstable unless we have expressly agreed in writing to handle them under specialist conditions. Items of particular value should be insured by you before the service begins.
We do not accept responsibility for indirect, incidental, or consequential losses such as loss of profit, loss of opportunity, loss of business, or emotional distress arising from delays or service disruption, except where such exclusion is not permitted by law. Our total liability for loss or damage arising from a single booking will ordinarily be limited to the lower of the total fees paid for that booking or the value of the proven loss, subject always to mandatory legal rights and any applicable insurance cover. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot lawfully be excluded.
Waste regulations apply to any removal, disposal, or transfer of unwanted items. We will only transport or dispose of waste in compliance with applicable UK environmental laws and duty-of-care requirements. You must accurately describe any items intended for disposal, including whether they contain electrical components, batteries, liquids, paint, oils, chemicals, or other hazardous materials. We may refuse to carry prohibited, dangerous, contaminated, or illegally disposed waste, and we may request evidence that the waste is suitable for lawful transfer or disposal.
Where waste removal is part of the service, you confirm that you have the lawful right to arrange its disposal and that the items are not stolen, fly-tipped, or otherwise unlawfully abandoned. We may ask you to separate recyclable materials, appliances, and general household waste where required. Any fee quoted for waste handling assumes truthful disclosure at booking. If prohibited materials are discovered after arrival, we may stop work, amend the fee, or require the items to be removed by you. We will not knowingly participate in any activity that could breach environmental or waste-management regulations.
In relation to Man And Van Holland Park services involving disposal, you acknowledge that some items may need to be taken to licensed facilities or handled by authorised waste carriers. Where we arrange disposal on your behalf, you authorise us to act as your agent solely for that purpose, and you agree that the relevant legal obligations remain shared according to applicable law. You must not place sharps, asbestos, gas cylinders, clinical waste, or other controlled substances among ordinary items unless this has been specifically agreed in writing and lawfully managed.
If we suspect that any item is unsafe or unlawful to transport, we may inspect it visually and refuse to handle it. Any attempt to conceal hazardous waste may result in immediate termination of the job, with full charges remaining payable. You will be liable for any loss, penalty, claim, or cost arising from a breach of waste law caused by your misdescription, omission, or instruction. These obligations apply equally to a man and van Holland Park booking and to any related collection or disposal service.
Customer responsibilities include ensuring that all goods are packed, labeled, and ready at the agreed time, that valuable or personal documents are removed if not intended for transport, and that you retain backup copies of any data stored on electronic devices. You must disclose any item requiring special lifting, dismantling, or securing. We may refuse to move items that are unsafe to handle alone or that require equipment we have not agreed to provide. If you ask us to dismantle or reassemble furniture, this will be done at your risk unless we have expressly agreed otherwise.
Any instructions given on the day must be lawful, clear, and consistent with the booking. If you ask us to undertake work beyond the original scope, we may accept or decline at our discretion. If we accept additional work, the price may be adjusted. You remain responsible for obtaining permission to move items through communal areas, lifts, or private property. We are not responsible for delays caused by other residents, building staff, or third parties who are not under our control.
We may use subcontractors or additional personnel to deliver the service, provided they are suitably instructed and the quality of service remains reasonably consistent. Any subcontracted work will still be governed by these Terms. We may also record job details, times, and item lists for operational, legal, and accounting purposes. All personal data will be processed in accordance with applicable data protection law and only for legitimate business purposes connected with the booking, payment, or compliance obligations.
Force majeure means an event beyond our reasonable control, including severe weather, road closures, accidents, strikes, government restrictions, emergency incidents, or vehicle failure despite proper maintenance. If such an event prevents or delays performance, we will contact you as soon as reasonably practicable and may reschedule or cancel the service without liability for indirect losses. If part of the service has already been completed, you agree to pay for the work carried out up to the point of interruption.
Complaints should be raised promptly and in good faith. If you believe there has been a problem with the service, you should notify us as soon as reasonably possible so that we have the opportunity to investigate and, where appropriate, put matters right. Any claim for damage should be supported by evidence such as photographs, item descriptions, and proof of value. You agree to mitigate any loss by taking reasonable steps to protect your property after delivery.
Governing law and jurisdiction: These Terms are governed by the laws of England and Wales. Any dispute arising from or in connection with a booking, quotation, or service provided by Man And Van Holland Park will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms constitute the entire agreement between the parties in relation to the service unless varied in writing.